Shipping and Returns

Last updated: 13 November 2026 · Applies to physical products bought from the ABS Vendor shop

1. Where we deliver

We deliver shop products to addresses in Nigeria. Enter your delivery state at checkout and the delivery fee for that state is added before you pay.

2. Delivery fees by state

Delivery is charged by zone, and the fee depends on the product. The fee shown at checkout is the fee you pay.

Zone 1: Lagos
Zone 2: Abuja (FCT), Ogun, Nasarawa and Niger
Zone 4: Kano, Kaduna, Katsina, Sokoto, Zamfara, Kebbi, Kwara, Plateau, Borno, Yobe, Adamawa, Taraba, Gombe, Bauchi and Jigawa
Zone 3: every other state

Product	Zone 1	Zone 2	Zone 3	Zone 4
MTN 5G ODU Kit (ZLT X17U) — Outdoor Unit + Indoor Router	₦5,000	₦7,700	₦7,000	₦5,000

If you order several products, the delivery fee shown at checkout is the total for your zone. Prices of the products are shown in naira and include no other hidden delivery charge.

3. Delivery time

We aim to deliver within 2 to 5 working days of your payment being confirmed. Delivery to some areas can take longer because of distance, road conditions or the courier. If your order will be late we will tell you, and you can contact us at any time to ask where it is.

4. Checking your parcel

Please check the parcel when it arrives. If it is damaged, incomplete or not what you ordered, contact us as soon as you receive it and before you install or activate anything, and include your order number and photos of the box and the item. We will look into it with you.

5. Faulty devices and returns

Network equipment such as the MTN 5G ODU kit is supported by MTN. If your device develops a fault or you have a dispute about how it works, take it to your nearest MTN office. MTN offices are available across Nigeria, so you do not need to send the device back to us. Bring the device, everything that came with it, and your ABS Vendor order number as proof of purchase.

We do not collect or accept courier returns of network equipment.
Do not open or tamper with an outdoor unit (ODU) or router. Damage caused by misuse or modification is not covered.
An activated or used SIM, eSIM or data plan is not refundable.

Your legal rights as a consumer are not affected by anything on this page.

6. Refunds

If an order is cancelled or we are unable to fulfil it, the amount is returned to the ABS Vendor wallet you paid from, as set out in our terms. We do not refund to a bank account unless the law or a payment partner requires it.

7. Data, airtime and other digital services

This page covers physical products only. Data, airtime, electricity tokens and exam pins are delivered electronically, usually within seconds, and have their own rules for failed orders and refunds in our terms and conditions.

8. Contact us

To report a problem or ask about a delivery, use the contact page, message us in the app, or ask Abi, our chat assistant. Please include your order number.